The most important lesson for when a crisis looms is recognising that you’re actually in one! Easier said than done when you’re at the centre of things and troubleshooting on a number of levels.

A crisis can sneak up on you like a nasty rash, when everything seems to be going hunky-dory.

Indeed the word ‘crisis’ comes from the Latinized form of the Greek word ‘krisis’, meaning ‘turning point in a disease’ and although the meaning has broadened far beyond its original medical definition, it’s still an appropriate metaphor.

Having spent 30 years in the BBC Mick Ord and his team of skilled and experienced professiona